Customer Service Advocate (Remote)

 

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Customer Service Advisor

Key Accountabilities:

· Answering inbound calls pertaining to customer service and billing support.

· Accurately explaining a customer’s bill, identifying an overdue balance, and answering account balance questions.

· Process credit card payments and assist with pre-authorized payment setup and modification.

· Understanding and explaining promotional offers to customers and confidently resolving disputes.

· Supporting inquiries and offering assistance with client products, services and applications.

· Offering entertainment packages and service solutions that add value to the customer and fit their unique lifestyle and financial needs.

· Escalation services to manage complaints that require a Team Leader or Supervisor to make decisions based on guidelines and procedures set out by client.

· Meet KPI targets as set by management and the client

· Other duties as assigned

Core Competencies & Attributes:

· Effective communication skills

· Customer Service experience is an asset

· Punctual, is consistently at work and on time

Experience & Qualifications:

· Ability to Navigate Computer applications comfortably

· Call center experience an asset but not a requirement

Gatestone welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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Job Types: Full-time, Permanent

Salary: $16.00 per hour

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

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